Frequently Asked Questions

From the Home Page click on Join Us.

Enter your Seller Name, Shop Name, Email Address and Password.

Click on the Google Recaptcha for verification.

Click Create My Acount.

Once you've made an account there will be required information that will need to be completed in order to begin selling products.

Step 1: Enable and Set your Default Shipping Method. For video tutorial click here Enable and Set Default Payment Method

Step 2: Enter your Payment Details so you can get paid for your sales. For video tutorial click here Set Payment Method

Step 3: In order to enter the return shipping address, input your Store Address into your profile. For video tutorial click here Return Shipping Address

Now that your account is Set Up, you are ready to start Selling your RC Crawler Parts!!

After setting up your account you are ready to list your items for sale. For video tutorial click here List an Item for Sale.

After a customer has purchased your item, Onyx will hold the payment for 3 days after confirmed delivery. Once the item has been delivered and 3 days has expired with no claim being made on the item by the buyer, payment will be released and you will receive payment within a 24 hour period.

We accept VISA, MasterCard, American Express, Discover, ShopPay, Apple Pay and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Right now you can choose from a variety of shipping services through USPS with calculated shipping rates at checkout.

The Seller has 5 business days to ship the item after purchase. Once the order has shipped a tracking number will be provided. If it has been more then 5 business days and no tracking number has been provided, contact the seller. If the seller does not respond or is not able to arrange for shipping, contact Onyx Customer Service for a Refund.

Using Shipstation, you will be able to print off your own shipping labels for the item you are shipping according to the shipping service chosen and paid for by the customer. For Video Tutorial click here 

You have 3 days after the item has been delivered to create a claim by reporting a problem or issue with the item received to Onyx Customer Service. If Onyx Customer Service verifies your claim, we'll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.

Once the seller receives your item, a refund is initiated. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures within 3 days of delivery of a product which shows defect clearly & contact Onyx support to check if it's eligible for replacement.